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Question 1 of 20
1. Question
In which situation is it necessary to check the video card fan and replace it with a new one?
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Question 2 of 20
2. Question
After restarting a Windows Server 2022 system, you experience oversized images and icons. What could possibly be the reason for this issue, and what can be done to rectify it?
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Question 3 of 20
3. Question
You are playing a high-end video game that requires a high-end graphics card on a Windows computer. While experimenting with getting better performance from your video card, you notice weird color patterns on the screen. After checking the video card fan and determining it is functioning correctly, what is the next step to identify and resolve the issue?
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Question 4 of 20
4. Question
After successfully replacing a laptop’s LCD screen, you notice an unexpected issue – the Wi-Fi isn’t connecting. You’ve already verified that both the device’s functionality and drivers are in working order. So, what could be the next step in troubleshooting this issue?
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Question 5 of 20
5. Question
After replacing an Android mobile device system board, you notice that touches to icons on the screen are not registering. What should be the next step in resolving this issue?
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Question 6 of 20
6. Question
A user drops their laptop which is connected to an HDTV via a cable. She can no longer see anything on the built-in display. What should be checked first before sending the laptop for repair?
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Question 7 of 20
7. Question
A laser printer prints random spots at regular intervals. The cause seems to be a damaged drum. What should be done first to identify the component causing this issue?
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Question 8 of 20
8. Question
You’ve submitted several print jobs to a laser printer. Despite the printer being online and not displaying any error messages, the print jobs aren’t coming out. What is the first step that should be taken to troubleshoot this issue?
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Question 9 of 20
9. Question
Which two prevention methods can be employed to avoid dark ghosting caused by toner starvation? (Choose two.)
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Question 10 of 20
10. Question
Your laser printer is making crumpling noises when printing jobs. What is the main cause of this problem?
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Question 11 of 20
11. Question
During a print job, you encounter a page orientation failure in the multipage two-sided document with mixed page orientation. What can you do to resolve this problem?
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Question 12 of 20
12. Question
A laser printer prints half the page of a document and displays an error because you fed a document loaded with fonts and graphics. What is a quick workaround to resolve this issue?
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Question 13 of 20
13. Question
You’re in the process of installing a new multi-function peripheral (MFP) printer. Despite correctly plugging it in and connecting an Ethernet cable to the designated port, the printer remains undetectable in the Windows printer discovery. What could possibly be causing this issue?
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Question 14 of 20
14. Question
A colleague’s printer has several documents in the print queue that are not printing. Which step can you suggest to get the printing process back on track?
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Question 15 of 20
15. Question
Your network is experiencing high latency when using video conferencing applications after updating some routers. What is the most reliable action that can be performed to reduce it effectively?
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Question 16 of 20
16. Question
The condition in which network ports go down and come up in quick succession is known as:
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Question 17 of 20
17. Question
A broadband modem has failed. Which steps could be taken before replacing it? (Choose two.)
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Question 18 of 20
18. Question
After restarting a Windows system, you notice that the IP address assigned to the system is 169.254.0.17. You checked the DHCP server and restarted it. What is the next step in providing viable and working network access to the Windows system?
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Question 19 of 20
19. Question
What is the major difference between a Trusted Platform Module (TPM) and a Hardware Security Module (TSM)?
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Question 20 of 20
20. Question
Which of the following two statements can be a reason for a system to experience slow network speeds? (Choose two.)
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